Save Big with cellular Phone Retention plans

Cellular phone companies are always battling hard to keep customers. From a cell phone company's point of view, it is always better to retain (or keep) a customer rather than to have to find a new customer in order to replace a customer who just cancelled. So customers who call their cell phone companies and threaten to cancel service can often get better plans than the ones they currently have. The cell phones give these special plans (called "retention plans") in order to save a customer.

In the United States, if you talk to the retention department, you can often get a better deal. In the USA, Sprint has the highest customer cancellation rate (known as "churn"), so your chances of getting a retention plan from Sprint is much better than it is from a company that has a low cancellation rate (such as Verizon). For example, depending on the circumstances, Sprint will offer retention plans such as
Free PCS - PCS
8PM evenings for free
Free Vision
Free Roaming minutes (varying amount)
or Free Add-A-Phone
For more info and tips about obtaining a good Sprint retention plan, check out http://www.sprintusers.com/forum/archive/index.php/t-133073.html

In Canada, all 3 of the major cell phone companies (Telus, Rogers-Fido, Bell) have retention plans. For info about Telus retention plans, click here http://www.redflagdeals.com/forums/showthread.php?t=455709&highlight=retention+plans
Fido retention plans: http://www.redflagdeals.com/forums/showthread.php?t=376936&highlight=retention+plans
\

Remember, the tip to making sure that you succeed in getting a retention plan is to be polite and to let the cell phone company realize that you are a customer worth keeping. If you act belligerent or can't persuade the CSR that you're an important customer, then you will probably not get the retention plan.